Careers

Location: Mumbai / Delhi / Bengaluru / Gurugram

Practice Area / Function: Information Technology – IT Operations

Experience Required: 3–5 years of experience in IT operations, systems administration, or IT support in a professional services or enterprise environment

About Trilegal

Trilegal is a leading full-service law firm in India with over 25 years of experience, trusted for its in-depth expertise and client-centric approach. The firm advises a diverse set of clients, including Fortune 500 companies, global investment funds, major Indian conglomerates, domestic and international banks, technology and media giants, family offices, and high-net-worth individuals. With more than 140+ partners operating under a distinctive lockstep model, Trilegal is the largest equity partnership in the country. The firm retains over 1000+ professionals across Mumbai, Delhi, Bengaluru, and Gurugram offices.

Role Summary

We are seeking a technically proficient and proactive IT Operations professional to support and manage the firm’s end-to-end IT infrastructure and user support ecosystem. The incumbent will work across helpdesk operations, network and server administration, systems management, and IT security — ensuring high availability, reliability, and performance of technology systems that enable the firm’s legal and business functions across all offices.

Key Responsibilities

Helpdesk & End-User Support

• Serve as a key point of contact for IT helpdesk queries — troubleshoot and resolve hardware, software, connectivity, and application issues for end users across all offices.

• Manage IT service requests and incidents via ticketing systems, ensuring timely resolution within defined SLAs.

• Set up, configure, and maintain end-user devices including laptops, desktops, printers, mobile devices, and peripherals.

• Provide onboarding IT support — provisioning systems, email accounts, and access credentials for new joiners.

• Maintain an updated asset inventory of all IT hardware and software across offices.

Infrastructure & Network Management

• Monitor, maintain, and troubleshoot LAN/WAN, Wi-Fi, VPN, and firewall infrastructure across all firm locations.

• Manage network devices including routers, switches, access points, and firewalls — ensuring uptime and performance.

• Coordinate with ISPs and telecom vendors for leased line management, escalations, and resolution of connectivity issues.

• Support the implementation of network upgrades, office relocations, and infrastructure expansion projects.

• Ensure network security best practices — including patch management, access controls, and traffic monitoring.

Systems & Server Administration

• Administer and maintain Windows and Linux servers — including installation, configuration, patching, and performance monitoring.

• Manage Active Directory, Group Policy, DNS, DHCP, and user access management across the firm.

• Oversee backup and disaster recovery processes — schedule, test, and document data backups to ensure business continuity.

• Manage virtualisation environments (VMware / Hyper-V) and ensure optimal performance of virtual machines.

• Monitor system health and capacity and proactively identify and resolve potential issues before they impact operations.

IT Security & Compliance

• Implement and enforce IT security policies including antivirus management, endpoint protection, and data loss prevention (DLP).

• Support IT audits, vulnerability assessments, and compliance reviews in line with the firm’s information security standards.

• Manage user access rights and role-based access controls (RBAC) to ensure data confidentiality and integrity.

• Monitor and respond to security alerts, incidents, and breaches in a timely and structured manner.

Vendor Management & Project Support

• Liaise with IT vendors and service providers for procurement, AMC renewals, and technical support escalations.

• Support IT project rollouts including system upgrades, new software deployments, and office infrastructure setups.

• Maintain accurate IT documentation — SOPs, network diagrams, configuration records, and incident logs.

Required Skills & Qualifications

Education:

• Bachelor’s degree in information technology, Computer Science, Engineering, or related field.

• Relevant certifications such as CompTIA A+, Network+, Microsoft Certified (MCSA / MD-102), CCNA, or equivalent are preferred.

Experience:

• 3–5 years of hands-on experience in IT operations, systems administration, or IT support, preferably in a professional service, legal, BFSI, or large corporate environment.

• Demonstrated experience managing multi-location of IT infrastructure and supporting 500+ end users.

• Prior experience working in a law firm or knowledge-intensive organisation is an advantage.

Technical Skills:

• Strong proficiency in Windows Server (2016/2019/2022), Active Directory, Group Policy, DNS, and DHCP.

• Hands-on experience with network administration — routers, switches, firewalls, VPN, and Wi-Fi (Cisco / Fortinet / Meraki preferred).

• Working knowledge of virtualisation platforms — VMware vSphere / Microsoft Hyper-V.

• Familiarity with Office 365 / Microsoft 365 administration including Exchange Online, Teams, SharePoint, and Azure AD.

• Experience with backup solutions (Veeam, Acronis, or equivalent) and ITSM / ticketing tools (ServiceNow, Freshservice, or equivalent).

• Basic scripting knowledge (PowerShell / Bash) for automation and administration tasks is desirable.

• Understanding IT security frameworks, endpoint protection tools, and DLP solutions.

Soft Skills:

• Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently under pressure.

• Excellent communication skills — able to explain technical concepts clearly to non-technical stakeholders.

• High level of ownership, reliability, and a proactive approach to identifying and addressing issues.

• Ability to manage multiple tasks and priorities simultaneously in a fast-paced, deadline-driven environment.

• Team player with a collaborative mindset and willingness to support colleagues across offices.

We are an equal opportunity employer and value diversity. We do not discriminate based on gender, race, age, sexual orientation, and religious identities or any other applicable characteristics protected by law. We seek individuals who uphold the highest standards of integrity, demonstrate professionalism in every interaction, treat others with respect, and consistently align personal ambition with the collective goals of the firm. The incumbent is required to comply with the Firm’s Information Security policies and procedures, including safeguarding confidential information, adhering to secure data handling practices, and promptly reporting information security incidents.

Target Industries / Firms / Any Other Preferences

(For TA Team Reference Only)

Target industries: Law firms, Big 4 / consulting firms, BFSI, real estate, or large corporates with centrally managed IT infrastructure and multi-office operations.

Preferred profile: Candidates with experience supporting 500+ users across multiple locations, managing hybrid infrastructure (on-prem + cloud), and working in a structured ITSM environment. Exposure to legal technology platforms (iManage, NetDocuments, or similar DMS) will be a plus.